Payment Methods

We accept the following payment:

Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
PayPal
Shop Pay

When you place an order on our website, your card is charged in GBP immediately and not at the time of shipment.

Payment Processing

When you place an order on our website, the payment is charged immediately in GBP at the time of purchase, not at the time of shipment.

Refunds

If you wish to request a refund or cancel an order, please contact us at support@nalovira.com as soon as possible.

Refunds are processed in line with our Refund Policy. Once approved, your refund will be returned to your original payment method.

Refunds usually take 3–5 business days to appear, depending on your payment provider.

PCI Compliant

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle Mastercard and information. Defined by the Payment Card Industry Security Standards Council, was created controls around Mastercard data for Mastercard fraud through its exposure.

We take your online security very seriously and have invested a lot of time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to ongoing risk management, we work very hard to keep our platform secure.

Thank you for buying with confidence!

Your Payment Information

After your purchase, we can only view your order information, billing and shipping details, and limited payment confirmation provided by your payment provider.

Thank you for shopping with confidence at Nalovira.

Store Name: Nalovira
Email: support@nalovira.com
Address: 51 Macalpine Road, Dundee DD3 8RE, United Kingdom

Customer Service Hours (GMT):
Mon – Fri: 9am – 6pm

Response Time: Within 1 business day