Shipping policy
Thank you for choosing Nalovira. We currently offer shipping services exclusively within the United Kingdom to ensure a reliable and efficient delivery experience for our customers.
Shipping Areas
This shipping policy applies exclusively to all deliveries within the United Kingdom.
Delivery Timeframes
Order Cut-Off Time: 16:00 (GMT)
Order Processing: 1–2 business days (Monday – Friday)
Standard Shipping:
Shipping Time: 2–5 business days (Monday – Friday)
Estimated Total Delivery Time: 3–7 business days
Shipping Fee: Free on all orders within the United Kingdom
Fast Shipping:
Shipping Time: 2–3 business days (Monday – Friday)
Estimated Total Delivery Time: 3–5 business days
Shipping Fee: £7.99
Free Delivery: Available on all standard orders within the United Kingdom
Service Area: We currently deliver only within the United Kingdom
How We Ship
We work with reliable carriers to ensure your orders are delivered safely:
- Royal Mail, Evri, DPD, or UPS.
- Note: Carrier selection may vary depending on package size and delivery location.
Shipping Costs
- Free Shipping: All UK orders are eligible for free standard delivery, with no minimum purchase required.
- Fast Shipping: Fast Shipping is available for £7.99. Orders using Fast Shipping are delivered within 2–3 business days after processing.
- All-Inclusive Pricing: The price shown at checkout is the final price, including VAT. There are no additional customs duties or hidden taxes for orders delivered within the United Kingdom.
Order Cancellation
Orders may be cancelled within 24 hours of purchase.
To request a cancellation, please email us at: support@nalovira.com
After the 24-hour window, your order may already be processed and prepared for dispatch.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.
You can track your order using the tracking details provided in the email.
If a package is delayed or appears to be lost in transit, please contact us at support@nalovira.com. We will assist with a replacement or refund in accordance with our policy.
Multiple Item Orders
If your order includes multiple items, we will make every effort to ship them together. However, in some cases, items may be shipped separately depending on availability and logistics arrangements.
Contact Us
- Store Name: Nalovira
- Email: support@nalovira.com
- Address: 51 Macalpine Road, Dundee DD3 8RE, United Kingdom
Customer Service Hours (GMT):
Mon – Fri: 9am – 6pm
Response Time: Within 1 business day