Outdoor Waterproof Jacket for Daily Wear – Unisex

Overview

•  Return And Exchange Window: 30 days from you receive your order.
•  Return Cost: Free for issues caused by us (e.g., defects or incorrect items). Otherwise, return shipping may apply.
•  Refund Processing Time: 1–3 business days after return approval

1. 30-Day Return Window

We offer a 30-day return policy. This means you have 30 days from the date you receive your waterproof jacket to request a return.

After receiving your item, you are welcome to try it on to check the fit and overall comfort. If the size is not suitable or the product does not meet your expectations, you may request a return or refund within 30 days of delivery.

To be eligible for a return, the item must:

• Be unworn and unused, except for trying it on to assess fit
• Have all original tags attached
• Be returned in its original packaging
• Include the receipt or proof of purchase

2. Return Process

1. Contact Us: Email us at support@nalovira.com with your order number and the reason for your return. Our team will provide you with return authorization and instructions.
2. Pack Your Item: Carefully repack the item in its original packaging, including all accessories, tags, and documents.
3. Send It Back: Ship your return using the instructions provided in your return authorization email.

3. Return Costs

•  Change of Mind / Incorrect Size: If you wish to return an item due to a change of mind or incorrect size selection, you are responsible for arranging and paying for your own return shipping. We do not provide pre-paid return labels for non-fault returns.
•  Defective or Incorrect Items: If your item is incorrect, damaged in transit, or defective, there is no cost to you (£0.00). We will provide a pre-paid return label by email and cover the full return shipping cost.

Please use a tracked shipping method when sending your item back.

4.  Refund Process

•  Inspection: Once we receive your return, our team will inspect the item to confirm it meets our return conditions. Inspection is typically completed within 1 business day.
•  Refund Timing: After approval, your refund will be issued to your original payment method. Please allow up to 1–3 business days for the funds to appear, depending on your bank or payment provider.
•  Refund Method: Refunds are issued only to the original payment method used at checkout. We do not process refunds to alternative accounts or payment methods. The full purchase price of the returned item will be refunded.

5. Late or Missing Refunds

If you have not received your refund:

1. Please check your bank account again
2. Contact your credit card provider, as processing times may vary
3. Contact your bank, as additional processing time may be required

If you have completed all the above steps and still have not received your refund, please contact us at support@nalovira.com.

Please note:
Items returned without prior approval from our customer service team will not be refunded.

6. Exchanges

•  Exchanges: We offer exchanges for eligible items. If you wish to exchange your product for a different size or model, please contact our customer service team first to receive return instructions.
•  Exchange Fees: No exchange fees are charged. Customers are responsible for the cost of returning the original item. Once your return has been received and inspected, we will ship your replacement item free of charge.

7. Orders Not Received

If your order has not been delivered within the specified timeframe:

• More than 30 days after shipment: Full refund

Please contact our support team at support@nalovira.com with your order number to claim.

8. Order Cancellations

We can only accept order cancellations within 24 hours of purchase. After that, your order may already be in processing or shipped, and cannot be canceled.

Shipping Areas

This shipping policy applies exclusively to all deliveries within the United Kingdom.

Delivery Timeframes

•  Order Cut-Off Time: 16:00 (GMT)
•  Order Processing: 1–2 business days (Monday – Friday)
•  Shipping Time: 2–5 business days(Monday – Friday)
• Estimated Total Delivery Time: 3–7 business days
•  Free Delivery: Available on all orders within the United Kingdom
•  Service Area: We currently deliver only within the United Kingdom

How We Ship

We work with reliable carriers to ensure your orders are delivered safely:

• Royal Mail, Evri, DPD, or UPS.
• Note: Carrier selection may vary depending on package size and delivery location.

Shipping Costs

•  Free Shipping: All UK orders are eligible for free delivery, with no minimum purchase required.
•  All-Inclusive Pricing: The price shown at checkout is the final price, including VAT. There are no additional customs duties or hidden taxes for orders delivered within the United Kingdom.

Order Cancellation

Orders may be cancelled within 24 hours of purchase.

To request a cancellation, please email us at: support@nalovira.com

After the 24-hour window, your order may already be processed and prepared for dispatch.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.

You can track your order using the tracking details provided in the email.

If a package is delayed or appears to be lost in transit, please contact us at support@nalovira.com. We will assist with a replacement or refund in accordance with our policy.

• Store Name: Nalovira
• Email: support@nalovira.com
• Address: 51 Macalpine Road, Dundee DD3 8RE, United Kingdom
• Tel: +44 7304 332530

Customer Service Hours (GMT):
Mon – Fri: 9am – 6pm

Response Time: Within 1 business day